Guest Relations Executive

Guest Relations Executive

About the role

Job Title: Guest Relations Executive / Supervisor – Wellness Outlet (Spa and Salon) Location: Indore, Mumbai, Vrindavan, Gurgaon

About the Role

We are seeking a confident, outgoing, and sales-oriented Guest Relations Executive / Hostess to represent our wellness outlet (managed by us) inside Airport and Hotel in Indore, Mumbai, Vrindavan, Gurgaon. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities

• Guest Engagement & Sales

• Proactively approach and greet guests in the lobby with confidence and warmth

• Introduce guests to our wellness services, express therapies, and special offers

• Generate sales by converting guests through persuasive communication and relationship-building

• Upsell and cross-sell services based on guest needs, time availability, and preferences

• Maintain a strong presence in the lounge to maximize visibility and conversions

• Revenue Generation & Promotions

• Consistently work towards daily and monthly sales targets

• Support cross-promotions with other outlets of the hotel to drive additional footfall

• Assist in executing in-lounge promotions, offers, and campaigns

• Capture guest interest efficiently

• Guest Experience & Brand Representation

• Deliver a warm, premium, and professional guest experience at all times

• Act as the first point of contact and brand ambassador for the wellness outlet

• Address basic guest queries and escalate concerns to the Outlet Manager when required

• Ensure the outlet ambience, hygiene, and presentation meet high service standards

• Operational Support

• Coordinate with therapists and beauticians to ensure smooth guest flow

• Support appointment scheduling and service readiness

• Follow SOPs related to service standards, hygiene, and airport compliance

• Desired Profile

• Strong people skills with confidence in initiating conversations with strangers

• Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred

• Comfortable approaching guests and actively promoting services

• Excellent communication skills in English; additional languages are a plus

• Well-groomed, presentable, and professional demeanor

• Responsible, disciplined, and dependable

• Work Environment & Flexibility

• Willingness to work flexible shifts including early mornings, late nights, weekends, and holidays

• Ability to perform in a fast-paced hotel environment

Compensation

Fixed salary plus very attractive performance-linked incentives High earning potential for strong sales performers

Preferred Criteria Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales Non-smokers preferred

Must-have skills\ guest engagementsalescommunication

Good-to-have skills credit card salesclub membershipsretail sales

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