Guest Relations Coordinator
About this role
Job title: Guest Relations Coordinator
About the Role The Guest Relations Coordinator at Hope Lodge helps create a welcoming, supportive environment for guests by managing referrals, check-ins, and delivering excellent customer service. You will coordinate guest services, supervise the concierge team, and ensure smooth experiences during guests' stays. This is a full-time onsite role with a schedule of Sundays–Thursdays from 11:00 a.m. to 7:00 p.m.
What You'll Do
- Manage guest referrals and check-ins directly, ensuring efficient and accurate processing of guest arrivals, registrations, and room assignments.
- Supervise the concierge team, providing guidance, support, and training to ensure high-quality customer service and responsiveness to guest inquiries, requests, and needs.
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