About this role
Job Description
What you’ll do…
- Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
- Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.
Qualifications
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What we’re looking for…
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Individuals. You’re looking for a place where you can be you; no clones in suits here.
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Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
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You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
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You’re not precious. We leave our egos at the door and help get things done.
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You’re up for doing things differently and trying (almost) everything once.
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If we got stuck in a lift together, we’d have a good time and share a few laughs.
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You want to be part of a team that works hard, supports each other, and has fun along the way.
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If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
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A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
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You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
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Apply
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Discover a world where life pulses with passion
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
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When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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LET
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YOUR PASSION SHINE
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We foster
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our creativity, our excellence and progressiveness. We interconnect with
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each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
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being part of a wider global team leading the way in local sustainability
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initiatives. Working together with our communities, we will empower you to
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make your own meaningful impact.
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LEARN ABOUT US
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Let your passion shine
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We take pride
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in promoting heartfelt hospitality with
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a French Zest, valuing passion, excellence
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and emotional intelligence. We pioneer
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a committed and sustainable approach
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to luxury, encouraging
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openness and inclusivity. We value
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new encounters with colleagues and
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guests from all horizons with a goal
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of creating a distinctive culture together.
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JOIN US