About this role
Guest Relation Officer - Russian Speaking
Full-Time Permanent Location: Novotel Sharm El Sheikh, Sharm El-Sheikh, Egypt Region: MEA SPAC Reference: REF51404Y
Job Description
- Warmly welcome guests, providing smooth check-in and check-out experiences
- Respond promptly to guest inquiries, requests, and concerns
- Maintain clear communication with all staff and departments
- Stay informed about VIP arrivals, return guests, and special requests
- Develop comprehensive knowledge of hotel services, facilities, and local attractions
- Handle guest correspondence and upsell room categories to maximise revenue
- Ensure the Guest Relations desk is attended at all times during your shift
- Maintain accurate guest records and resolve complaints in a timely manner
- Adhere to all safety, security, and emergency procedures
Qualifications
- Minimum 1 year experience in hospitality; Bachelor's degree in related field preferred
- Fluency in English and Russian
- Excellent interpersonal and communication skills with a professional demeanour
- Proficiency in computer systems and hotel management software
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritise in a fast-paced environment