Guest Relation Agent

Guest Relation Agent

Job Description

• Be present on time for the shift, ensure being on the standard presentable image of the hotel (Hair style, uniform & grooming)
• Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
• Check the lobby area in regards to “cleanliness, light, ashtray, brochures“, take on spot necessary action.
• Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
• Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
• Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
• Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.
• Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
• To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.
• Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.

Qualifications

• Bachelor's in Tourism, Languages or any related Field.

• 0-3 years experience working with Opera or a related system.

• Fluency in English is a must.

• Additional languages are a plus.

• Passion for guest service.

• Excellent written and verbal communication, interpersonal and leadership skills.

• Additional Information Ihr Team und Arbeitsumfeld:

• In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln

• Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis

Unser Engagement für Diversity & Inclusion:

• Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• JOIN US

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