About this role
About the Role
Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world cases into clear, scalable processes.
What You'll Do
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Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions.
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Coordinate tasks and priorities across remote teams, customers, and external service providers.
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Identify recurring issues, process inefficiencies, and opportunities for automation.
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Build and improve operational processes based on guest cases and day-to-day experience.
What We're Looking For
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Native German speaker with English proficiency at C1 level or higher.
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A completed university degree in business administration, communications, economics, or a comparable field.
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Experience in guest operations, customer service, or hospitality operations, including handling inquiries, bookings, check-ins, or check-outs.
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Experience coordinating multiple stakeholders and managing operational priorities under time pressure.
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A structured, analytical approach, strong communication skills, and the ability to make independent decisions.
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Background in hospitality operations, short-term rentals, or property operations is relevant. The role suits candidates with approximately 1 to 10 or more years of experience.
Compensation & Benefits
Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.
Location
On-site in Berlin, Germany.