About this role
About the Role
Join the operations team at a hospitality SaaS company expanding across Europe. You will manage guest cases, coordinate with remote colleagues and local service providers, and turn day-to-day experience into scalable processes.
What You'll Do
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Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions.
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Coordinate tasks and priorities between remote teams, customers, and external service providers.
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Identify recurring issues, process inefficiencies, and opportunities for automation.
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Build and improve operational processes based on real guest scenarios.
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Work closely with the founding team to help develop hospitality operations.
What We're Looking For
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Native German speaker with English proficiency at C1 level or higher.
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A completed university degree in business administration, communications, economics, or a related field.
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Experience in guest operations, customer service, or hospitality operations, including guest inquiries, bookings, check-ins, or check-outs.
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Experience coordinating across teams, customers, and external service providers.
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Ability to identify workflow improvements and make organized decisions under time pressure.
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Background in hospitality, short-term rentals, property operations, or a related field is valuable.
Compensation & Benefits
Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.
Location
On-site in Berlin, Germany.