About this role

We're looking for a commercially minded, highly organised and personable individual to join Wedded Wonderland's growing team.

This is a client-facing role combining sales, customer experience, bookings, coordination and relationship management across weddings, celebrations, travel and luxury experiences.

1. Key responsibilities

Client Enquiries. Respond to inbound enquiries via phone, email, website and social media. Understand client needs, budgets and timelines.
Sales & Conversion. Present relevant services, packages and experiences. Follow up with leads, overcome objections and convert enquiries into bookings.
Client Experience. Build relationships, provide personalised recommendations and deliver exceptional service throughout the client journey.
Bookings & Coordination. Coordinate consultations, appointments, venue enquiries, supplier availability, proposals and booking requirements.
Weddings & Events. Assist clients exploring wedding venues, event suppliers, destination celebrations and curated packages.
Travel & Experiences. Support enquiries relating to honeymoons, luxury accommodation, destination weddings and group experiences.
Partner Relationships. Liaise with hotels, venues, travel partners, suppliers and experience providers.
CRM & Administration. Maintain client records, track enquiries, manage follow-ups and keep the sales pipeline updated.
Events & Activations. Represent the business at showcases, events, exhibitions and client-facing activations when required.

2. Who we're looking for

We welcome applications from candidates with experience in any of the following industries:

Wedding planning
Travel & tourism
Event coordination
Luxury retail
Hotels & hospitality
Reservations & bookings
Customer service
Sales & account management

Essential skills

Excellent communication, telephone and interpersonal skills.
Strong sales ability and confidence engaging with clients.
Highly organised, with excellent attention to detail.
Ability to manage multiple enquiries and competing priorities.
Proactive approach to follow-ups and problem-solving.
Comfortable working with CRM systems, email and digital platforms.
Professional presentation and a customer-first mindset.
Ability to work independently and collaboratively in a fast-paced office environment.

Wedding or travel industry experience is advantageous, but not essential.

3. What a typical day looks like

Morning. Review new enquiries, prioritise leads and follow up on outstanding opportunities.
Mid-morning. Conduct client discovery calls, understand requirements and recommend services.
Midday. Liaise with venues, hotels and suppliers; request availability, pricing and proposals.
Afternoon. Present packages, coordinate consultations and progress clients towards bookings.
End of day. Update CRM records, confirm next steps, review pipeline and prepare priority follow-ups.

4. Performance expectations

Success will be measured through:

Speed and quality of responses to client enquiries.
Number of qualified consultations booked.
Conversion of enquiries into paying clients and confirmed bookings.
Sales revenue and booking targets.
Consistency of follow-up and pipeline management.
Client satisfaction and service quality.
Accuracy of CRM records and booking coordination.

5. Employment details

Position. Guest Experience & Sales Coordinator, Weddings & Luxury Travel
Employment. Full-time
Work arrangement. Office-based
Industry. Weddings, travel, events and luxury experiences
Experience. Customer service, coordination, sales or related industry

Guest Experience & Sales Coordinator, Weddings & Luxury Travel | Wedded Wonderland