About this role
Guest Experience Officer at Domeo Resources International
Job Summary
- The Guest Experience Officer is responsible for ensuring that every guest enjoys a smooth, welcoming, and memorable experience.
- The role involves providing exceptional customer service, responding to guest inquiries, managing complaints professionally, and coordinating with different departments to maintain high service standards.
Key Responsibilities
- Welcome guests warmly and ensure a seamless check-in and check-out process.
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Maintain accurate records of guest interactions and feedback.
- Coordinate with housekeeping, front desk, and other departments to meet guest needs.
- Ensure guests are comfortable and satisfied throughout their stay.
- Address complaints tactfully and escalate issues when necessary.
- Promote hotel services, facilities, and special offers.
- Monitor guest satisfaction and follow up to ensure issues are resolved.
- Maintain a high level of professionalism and hospitality at all times.
Requirements
- Candidates should possess an HND/BSc in Hospitality, Management, or a related field with 1 year of experience
- Proven experience in customer service or guest relations is an added advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in basic computer applications.
- Friendly, well-presented, and customer-focused.
Application Closing Date
30th December, 2026.