Guest Experience Manager

Fairmont Chateau Lake Louise

onsite

Lake Louise, Alberta, Canada

About this role

Guest

Manager is a strategic luxury hospitality leader responsible for curating exceptional guest experiences while overseeing the daily operation of Guest Relations, Concierge, VIP Services, and guest experience initiatives across the resort. Reporting to the Director of Front Office, the Guest

Manager leads the Concierge team, VIP Team & Suite Experience programs while partnering closely with all operational departments to orchestrate exceptional, Forbes and LQA-inspired guest experiences.
Duties include luxury guest experience leadership, serve as the resort's ambassador for luxury hospitality, ensuring exceptional service throughout the guest journey. Champion the UR Venue platform to curate personalized itineraries and memorable guest experiences. Lead Guest

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