Guest Experience Lead

Guest

Experience

• Lead

Location

United States of America State/Province/City: Florida, West Palm Beach Business Unit: Store Time Type: Full-time

Description & Requirements

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well, with a focus on equitable, inclusive, and growth-focused environments.

Job Summary

The Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Lead is part of the store leadership team, driving store performance on the floor through guest experience and the team’s achievement of daily sales or unit targets. The Lead provides input to team member performance evaluations, recommendations into store hiring decisions, and acts as Supervisor on Duty when leading the floor.

Core Responsibilities Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assistance when needed. Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift. Open and close the store following procedures. Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results. Participate in the store’s hiring process, including recruitment, selection, onboarding, and training. Address team member performance and support ongoing learning and development with direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences. Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment.

Job Requirements

• Eligibility

• Must be legally authorized to work in the country where the store is located. Must have the ability to travel to the assigned store with reliable transportation.

• Schedule/Availability

• Work schedule can vary based on store needs. Shifts typically include mornings, afternoons, evenings, weekends, and holidays. During peak times, special events, or other circumstances, schedules may include early mornings or late nights/overnights for some team members.

Experience

• At least 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations). Some experience in leading, mentoring, or delegating with others.

• Job Assets (nice to have; not required)

• Education: High school diploma/GED/equivalent, or above.

Experience

• 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples include leading delegated assignments/tasks, mentoring or assisting peers). For experiential stores with food/beverage service only: Food safety and/or liquor service certification.

• What We Look For

• Inclusion and Diversity: Creates or supports an inclusive environment that values differences. Integrity: Behaves in an honest, fair, and ethical manner. Guest experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members. Leadership: Able and willing to lead and inspire others; motivates, empowers, develops, and directs people. Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives. Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Adaptability/Agility: Navigates uncertainty and ambiguity and can adjust priorities in a fast-paced environment; recovers quickly from setbacks. Interactive Communication: Conveys information effectively and understands information shared during interactions.

• Work Context

• Work involves moving through the store with bright lights and loud music. Work is done as part of a team, sometimes independently, and may involve use of a computer or other technical devices. May involve moving boxes up to 30 lbs. Experiential stores with food/beverage may involve industrial kitchen equipment and exposure to heat.

• Compensation & Benefits

• Base Pay Range: $22.00 - $25.25/hour (subject to location minimum wage). Target Bonus: $2.00/hour. Total Target Base Pay Range: $24.00 - $27.25/hour. Compensation includes a pay-for-performance program and is based on market location, knowledge, skills, experience, and internal equity. Employees in this position are eligible for a competitive bonus program, subject to program eligibility requirements. Benefits include extended health and dental plans, mental health support, paid time off, retirement plan matching, employee discount, fitness and yoga classes, parenthood top-up, and access to development resources and mentorship programs. Note that incentive programs, benefits, and perks may change at any time without notice.

• (Notes: This description reflects the responsibilities and qualifications for the Guest

Experience

• Lead role and may be adjusted to meet store needs.)