Guest Experience Lead

Guest

Experience

• Lead

Location

United States of America State/Province/City: Montana City: Bozeman

Business Unit: Store

Time Type: Full-time

Description & Requirements

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Guest

Experience

• Lead is responsible for ensuring all guests receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest

Experience

• Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. The Guest

Experience

• Lead provides input to team member performance evaluations, recommendations into store hiring decisions, and acts as Supervisor on Duty when leading the floor.

• Core Responsibilities of the Job

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.

• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.

• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.

• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.

• Open and close the store in accordance with the opening and closing procedures.

• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.

• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.

• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.

• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Job Requirements

• Eligibility

• Must be legally authorized to work in the country in which the store is located

• Must have the ability to travel to assigned store with reliable transportation methods

• Schedule/Availability

• The work schedule can vary based on store needs

• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays

• In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Experience

• 1 year retail or customer experience

• Some experience in leading, mentoring, or delegating with others

• Job Assets

• Education: High school diploma or equivalent, or above

• Experience: 1 year of retail/sales leadership experience

• For experiential stores with food/beverage service only: Food safety and/or liquor service certification

• What We Look For

• Inclusion and Diversity: Creates/supports an inclusive environment that values differences

• Integrity: Honest, fair, and ethical

• Guest

Experience

• Actively creates an inclusive, high-caliber experience and connection for every guest through team members

• Leadership: Able and desires to lead and inspire others

• Collaboration and Teamwork: Works productively with and supports others

• Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective decisions

• Adaptability/Agility: Navigates uncertainty and change priorities in a fast-paced environment

• Interactive Communication: Conveys information effectively

• Work Context

• Work involves moving through the store with bright lights and loud music

• Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other devices

• Work may involve moving boxes weighing up to 30 lbs

• Compensation and Benefits

• Base Pay Range: 25.00 - 28.75 per hour

• Target Bonus: 2.00 per hour

• Total Target Base Pay Range: 27.00 - 30.75 per hour

• lululemon’s compensation offerings are pay-for-performance and may vary by location and individual. Eligible for bonus and equity offerings subject to requirements. Benefits include extended health and dental, paid time off, retirement matching, employee discount, fitness and yoga classes, parental top-up, development courses, and programs.

• Note: The incentive programs and benefits have eligibility requirements and may change.