About this role
Guest
Experience
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Expert - Concierge
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Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,700 properties under 31 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
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Position: Guest
Experience
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Expert - Concierge
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Job Type: Full Time
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Qualification: Diploma
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Experience: 1 - 2 years
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Location: Nairobi
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Job Field: Food, Beverage and Hospitality
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Position Summary
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Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest
Experience
- Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest
Experience
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Expert makes transactions feel like part of the experience.
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No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
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Guest
Experience
- Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest
Experience
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Experts to get it right for our guests and our business each and every time.
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Preferred Qualifications
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Education: Certificate or Diploma in Hospitality Management or a related field
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Related Work
Experience
- Minimum of 1–2 years of experience in Front Office role.
Experience
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Preferably in a hotel or luxury service environment (5-Star hotel is highly desirable)
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Check how your CV matches this job