About this role
About the Role ME Lisbon is seeking a Guest Experience and Customer Service professional to assist guests from arrival through departure, upholding brand standards and delivering a welcoming, seamless experience that reflects Meliá's commitment to service. The role involves front-of-house duties, information provision, and proactive guest support to ensure memorable stays. What You'll Do
- Ensure guests receive a welcome and farewell according to brand standards.
- Assist guests by opening and closing car doors, hotel doors, and elevators.
- Help guests secure taxi service.
- Ensure the hotel entrance is staffed at all times.
- Provide guests with information on points of interest, nearby areas, hotel services, and exits.
- Keep the hotel entrance and lobby clean and organized.
- Ensure that guests receive all information about hotel services and amenities upon check-in.
- Stay informed about daily events, groups, VIPs, etc.
- Maintain constant communication with the front desk.
- Respond to any guest complaints or concerns. What We're Looking For
- Minimum 1 year of experience in the role.
- High level of Portuguese and advanced English.
- Hospitality degree.
- Quality and customer service oriented.
- A welcoming, proactive attitude with warmth and teamwork. Compensation & Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, with unique benefits.
- My MeliáBenefits: Flexible compensation and exclusive discounts on a wide range of products and services, promoting an active and healthy lifestyle.
- Pride in belonging to Meliá as part of a global family; VIP People.
- Equal opportunities and diversity commitment; no discrimination based on disability, race, religion, gender, or age.
- Commitment to sustainable growth with the motto "Towards a sustainable future, from a responsible present".
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