Guest Experience Agent

Vacancy Details

Casual

Job Type Permanent

Job Category Rooms

Brands Accor Apartments & Realty

Location 477 Boundary Road, 4000, Spring Hill, AUS

ExternalReference Req-66525

Guest

Experience

• Agent

• The Johnson, part of the unique portfolio of Art Series Hotels, is situated in the heart of Brisbane’s vibrant Spring Hill. The Johnson offers guests a range of boutique open planned suites, an elegant penthouse, a 50 metre pool with sundeck, gymnasium plus conference and events facilities. This art lover’s paradise is conveniently located on cultural hub doorstep where likeminded creatives can enjoy live music, markets, and the bustling nightlife easily accessible by public transport.

• Purpose

• As a Guest

Experience

• Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

• Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out

• Confidant in communicating with guests and colleagues to ensure cohesive collaboration

• Conquer challenges alongside guests, transforming dilemmas into success stories

• Promote hotel amenities and services by having a deep understanding of products and offerings

• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge

• Display proficiency in accurately handling reservations and managing guest accounts

• Skills and Experience

• Innovative approach to exceeding customer service expectations

• Skilled at collaborating within teams, as well as working independently

• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills

• Proficiency in both written and verbal communication

• Previous experience in hotel front desk operations is a valuable asset

• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

• Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

• At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

• Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET

• YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability

• initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US

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