Guest Commerce Director

Guest Commerce Director

What You Will Do

• Play a key role in shaping unforgettable onboard experiences and driving commercial success as part of the Vessel Senior Management Team
• Analyse guest trends, commercial KPIs and onboard performance, transforming insights into actions that maximise revenue, profitability and guest satisfaction
• Coordinate and optimise the onboard programme (Palimpsest), working closely with all revenue departments to create engaging experiences
• Ensure all onboard commercial initiatives and communications reflect Costa’s brand standards, collaborating with shore-side teams
• Lead and develop multicultural teams, fostering engagement, performance, quality and safety across all onboard revenue activities

Who You Are

Required

• Degree in Marketing & Communication, Business Administration, Business Management or Hospitality Management
• Minimum 5 years of experience in retail, covering commercial performance, visual merchandising, team management and operational optimization
• Proven experience in revenue management, commercial strategy and KPI-driven performance
• Strong analytical mindset with the ability to interpret data and translate insights into actions
• Excellent leadership, people development and stakeholder management skills
• English proficiency at C1 level and preferably Italian
• Third language at B2 level (French, Spanish, German, Portuguese or Chinese) is mandatory

Nice to Have

• Previous onboard experience is considered a strong advantage

What We Offer

Your life onboard

• International experience combining travel, personal development, and independence
• Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
• Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
• Discounts on onboard restaurants and bars (with possible daily credit)
• Accommodation & services: assigned cabin (single or double) with bathroom
• Cabin cleaning + free laundry service (crew laundrette and uniforms)
• Package delivery service
• Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
• Discounts on shops, products, hairdresser, and SPA
• Wellbeing & health: Free medical assistance onboard and ashore
• Welfare and wellbeing programs (sports, events, monthly activities)
• Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
• Crew excursions + discounts on guest tours
• Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)

Discover Your Benefits

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Your Growth

• Structured onboarding + welcome kit
• Mentorship program with a dedicated mentor
• Clear career path within your department
• Learning Officer for skills development and continuous improvement
• Development model to identify and promote talented individuals

Explore Your Potential

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Why Costa

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Additional Info

Your Contract

Fixed-term, full-time, onboard — typical duration 4–6 months

Location

On Board

Application deadline

30/09/2026

Days left

Time required to submit the application

Approximately 3 minutes

CV Format

PDF, Word or Image format in English or Italian (max 1.5 MB)