About this role
About the Role The GSOC Senior Analyst plays a key role in supporting critical asset monitoring, secure travel support, and emergency communication workflows within a 24x7 rotational shift. This role ensures operational continuity, maintains audit-ready documentation, and supports audits, certifications, and after-action reviews in alignment with ISO 27001 and EN 50518 standards. What You'll Do
- Shift Handover & Continuity of Operations: Conduct comprehensive shift handovers covering VIP movements, threat intelligence updates, ongoing incidents, and system alerts; document critical incidents and preserve audit trails.
- Real-Time Monitoring & Alarm Supervision: Monitor security alarms, CCTV feeds (VMS/Axis Companion), GPS tracking systems, and field team dispatches; ensure compliance with GSOC Work Process Documents for incident classification, escalation, and response.
- Emergency Notifications & Crisis Coordination: Coordinate time-sensitive emergency communications via approved platforms (e.g., Everbridge); maintain accurate and auditable stakeholder distribution lists; act as the focal point for multi-agency coordination during critical events.
- Executive Protection Helpline & Call Handling: Provide 24/7 helpline support for senior associates; maintain structured call handling protocols, access control for privileged information, and escalation logs for after-action reviews. What We're Looking For
- Experience in security operations or similar role with ability to manage 24x7 shift operations and ISO 27001/EN 50518 compliance awareness.
- Proficiency in monitoring security systems (alarms, CCTV, GPS, field dispatches) and adherence to incident classification, escalation, and response procedures.
- Strong coordination skills for multi-agency crisis management and for executive protection support lines.
- Ability to maintain auditable documentation, after-action reviews, and maintain distribution lists for emergencies.