GSOC Operations Specialist I

GSOC Operations Specialist I

Pensacola, FL, United States

On-site

Job Description

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Supports enterprise security operations by leveraging Global Security Operations Center (GSOC) platforms, applications, and data to detect, assess, document, and communicate security incidents and risk. This role focuses on situational awareness, threat and incident analysis, report development, and intelligence operations. Monitors GSOC systems, assesses routine to moderately complex security events, documents incidents, and escalates issues according to established procedures.

Responsibilities

• Monitor and operate GSOC applications and platforms including incident management, communications tools, intelligence feeds, and travel risk platforms
• Maintain continuous situational awareness through dashboards, alerts, intelligence reporting, and automated notifications
• Correlate and analyze data across multiple systems to assess incidents, threats, and operational risk
• Conduct initial threat, risk, and impact assessments and determine severity and escalation requirements
• Monitor executive travel and key events through threat intelligence and open-source analysis
• Produce analytical incident reports, intelligence summaries, notifications, and shift handover documentation
• Communicate timely and accurate information to leadership and cross-functional stakeholders
• Analyze trends and metrics to support risk mitigation, reporting, and continuous improvement initiatives

Qualifications

• 4+ years of experience in a GSOC, SOC, command center, financial institution security operations, emergency dispatch, law enforcement, or military environment

• Ability to follow established procedures, assess information, and escalate issues appropriately

• Strong attention to detail, communication skills, and documentation accuracy

• Ability to remain calm, professional, and organized in a fast-paced or high-pressure environment

• Ability to multitask across multiple systems, dashboards, and communication channels

• Ability to work rotating shifts, including nights, weekends, holidays, and during emergency or high-impact events

• Desired Qualifications

• Bachelor’s degree in Criminal Justice, Security Management, Intelligence Studies / Intelligence Analysis, Emergency Management, Homeland Security, Risk Management

• Experience monitoring, documenting, or responding to physical security, emergency, operational, or customer-facing incidents

• Familiarity with physical security systems such as alarms, CCTV, access control, ATM monitoring, or incident management platforms

• Relevant security, emergency management, FEMA ICS, or physical security training

• Experience using GSOC technologies such as Alert Media, International SOS, Flock Safety, video management, access control, and incident management platforms

• Additional Information

Hours:

• Monday - Friday, 6 AM - 6 PM or 6 PM - 6 AM CST on rotation

Location

820 Follin Lane, Vienna, VA 22180

5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams:

Navy Federal Credit Union jobs are posted on our career site and reputable job boards. We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Job Info Job Identification 33074 Job Category Physical Security Posting Date 10/19/2026, 04:58 PM Apply Before 11/02/2026, 11:59 PM Degree Level No Formal Education Job Schedule Full time Job Shift Regular Hours

Salary

Range 29.57 - 42.63 hourly