About this role
GSA - Front Office
Grand Mercure Bangalore, Bengaluru, India
We are seeking a dedicated GSA - Front Office to join our team in Bangalore, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.
- Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
- Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
- Collaborate with other departments to ensure seamless guest experiences
- Process room reservations, modifications, and cancellations using the hotel management system
- Manage cash transactions and maintain accurate financial records
- Ensure the front desk area is organized, clean, and presentable at all times
- Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
- Coordinate with housekeeping to ensure room readiness and handle special requests
- Assist with luggage handling and arrange transportation services for guests as needed
- Manage and resolve overbooking situations and room type changes efficiently
- Conduct daily audits of guest folios and resolve any discrepancies
- Participate in upselling initiatives to enhance guest experiences and increase revenue
- Stay informed about hotel promotions, packages, and loyalty programs to provide accurate information to guests
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Excellent verbal and written communication skills in English
- Strong customer service orientation with a friendly and professional demeanor
- Proficiency in hotel management software and computer systems
- Ability to work flexible hours, including nights, weekends, and holidays