GSA (Front office)

GSA (Front office) at ibis Navi Mumbai

Location: ibis Navi Mumbai, Navi Mumbai, India

External Reference: REF121936O

GSA (Front office) at ibis Navi Mumbai

Region: MEA SPAC

Description

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Job Description

• Department: Guest Service

• Designation: Guest Service Executive (Front office)

• Reports To: Assistant Manager Guest Service

Prime Function:

• Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Guest Service department (Front Office)

Key Responsibilities

• People Management

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.

• Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.

• Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

• Operational Management

• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.

• Ensure to be familiar with all dishes on the menu.

• Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival

• In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.

• Ensure to handle the luggage in a courteous and efficient manner.

• Control room inventory and assign room per guest needs.

• Ensure to be familiar with the property lay out, fire exits and elevator locations.

• Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager.

• Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

• Occupational Health & Safety

• Employee Responsibility

• All employees are responsible for complying with the relevant OHS&E legislation and policies.

This will include:

• Taking care of themselves and others.
• Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training.
• No interfering with or misusing safety equipment.
• Reporting all hazardous situations.
• Following all reasonable instructions from a manager

Replacement and Temporary Mission:

• Be ready and responsible for any job, which may be assigned by the Management.

• This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

Qualifications

• Graduation / Diploma

• Diversity & Inclusion

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• JOIN US

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