About this role
Job title: GSA - Front Office
Job Description
- Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
- Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
- Process room reservations, modifications, and cancellations using the hotel management system
- Manage cash transactions and maintain accurate financial records
- Ensure the front desk area is organised, clean, and presentable at all times
- Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
- Manage and resolve overbooking situations and room type changes efficiently
- Collaborate with other departments, including housekeeping, to ensure seamless guest experiences and room readiness
Qualifications
- Education: Diploma Holder or Graduate in Hotel Management.
- Experience: Fresher / 1–2 years as GSA
- Skills: Excellent communication, interpersonal, and computer (PMS) skills.
- Personality: Courteous, well-groomed, and guest-oriented.