About this role

VACANCY

Full-Time

Job Type

Permanent

Job Category

Rooms

Brands

ACCOR

jobinformationwidget.freetext.LocationText

MERCURE LUCKNOW GOMTI NAGAR, Lucknow, India

jobinformationwidget.freetext.ExternalReference

REF123941V

GSA Front Office

Region

MEA SPAC

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Company Description

•Employee benefit card offering discounted rates at Accor hotels worldwide.

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description

•Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors

•Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

•Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

•Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

•Provide effective support to the team to enable them to provide effective and efficient services.

•Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

•Degree or Diploma in Hotel Management.
•1-2 year of experience in branded hotels
•Opéra Knowledge
Additional Information
•Employee benefit card offering discounted rates at Accor hotels worldwide.
•Develop your talent through Accor’s learning programs.
•Opportunity to grow within your property and across the world!
•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
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