About this role
Growth Customer Success Manager
What you’ll do:
As a Growth Customer Success Manager, you’ll be responsible for retaining and growing 40-60 mid-market accounts by building strong customer relationships, increasing satisfaction, and driving product adoption. Your work will focus on understanding your customers’ business objectives, helping them leverage Yoodli in alignment with those objectives, and ensuring your customers are achieving the maximum possible value through their partnership with Yoodli. All of this will be done in close collaboration with Yoodli’s sales, product, and leadership teams.
About you:
- 4-6 years of experience in customer success or account management
- Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes
- Experienced running renewals, driving expansion, and leading QBRs
- Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
- Proficiency in customer engagement platforms and CRM tools
- Strong ability to systematically prioritize your accounts based on customer health, adoption, sentiment, etc.
- Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
- Excited about working in a fast-paced, quickly evolving startup environment
- Humility, bias for action, and team-first-attitude, with a love for learning
Extra credit experience:
- Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
- Comfortable with embracing AI to enhance your efficiency, improve outcomes, and elevate the customer experience
- Ability to develop strategies, playbooks, and best practices throughout the customer lifecycle, from onboarding to renewal and expansion
Compensation
- Total compensation is targeted at $125,000 - $150,000 (depending on experience), including variable pay based on quarterly goals
- Equity opportunities at a fast growing company
- Health, dental, vision insurance
- 401k plans
- Unlimited PTO, free lunches at the office
- We are targeting an East Coast based Remote hire.
What’s in it for you?
- Huge impact opportunity: Build and scale a company from the ground up
- Competitive compensation: Includes a combination of cash base and commission compensation
- Work on a daily basis with the founding team and mentors
- Join a fun, inclusive and highly motivated team culture (and help define it!)