Group Services Administrator - Permanent and Fixed Term

Group Services Administrator - Permanent and Fixed Term

Waipapa Taumata Rau The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have six academic faculties, two large-scale research institutes and a number of professional service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Our lecturers and researchers are regarded as experts in their fields, frequently directing global research projects designed to better the lives of New Zealanders and the world, and in turn passing this knowledge on to our students.

We have two exciting opportunities for highly organised administrators to join the Faculty of Medical and Health Sciences at the University of Auckland, based on our Grafton Campus. Working closely with academic and professional staff, you'll play an important role in supporting teaching, learning and programme administration while helping deliver an exceptional experience for staff and students.

Role One: BHSc Programme Transition - Fixed-term (3 years), Full-time

Join a significant programme transformation as the University launches a redesigned Bachelor of Health Sciences BHSc. In this role, you'll provide high-quality administrative support to help coordinate programme implementation and support the successful transition to the new curriculum.

Role Two: Bachelor of Biomedical Science BBiomedSc - Permanent, Full-time

Join the team supporting the new Bachelor of Biomedical Science BBiomedSc. Working alongside academic colleagues, you'll help coordinate teaching and programme administration that prepares students for careers in research and innovation through an integrated curriculum connecting the science of disease with real-world diagnosis and treatment.

Key responsibilities

• Provide comprehensive teaching and course administration support to academic staff.

• Coordinate curriculum information, course outlines and timetabling requirements.

• Support academic staff and students with Learning Management Systems, including course setup, content management and grade submission processes.

• Assist with assessment and examination administration, including tests, aegrotat applications and examiner nominations.

• Support postgraduate administration processes and student-related activities.

• Facilitate Staff-Student Consultative Committees and support stakeholder engagement.

• Contribute to continuous improvement initiatives while delivering excellent customer service.

• The salary range for these roles are 56,400 - 67,000 depending on skills and experience

• For more detailed information, please refer to the position description

• About you

• You are a proactive and adaptable administrator who enjoys building positive working relationships and supporting others to succeed. You take pride in delivering accurate, responsive service and can confidently manage competing priorities in a busy environment.

• You'll be comfortable working both independently and as part of a collaborative team, with the ability to engage effectively with a diverse range of stakeholders including academic staff, professional staff and students. A positive attitude, strong organisational skills and a willingness to support colleagues are key to your success.

You will bring:

• Essential

• NCEA Level 3 qualification or equivalent experience.

• Minimum 3-4 years' experience in an administrative role within a large and complex organisation.

• Experience in a fast-paced administrative or programme coordination role, preferably within a tertiary education or complex public sector environment.

• Advanced skills in Microsoft Office applications and strong technological literacy.

• Excellent interpersonal and communication skills, with the ability to build and maintain strong stakeholder relationships.

• Strong planning, organisational and problem-solving skills, with the ability to provide sound advice and exercise good judgement.

• Experience supporting multiple stakeholders and managing competing priorities.

• A proactive, flexible approach and the ability to work effectively both independently and as part of a team.

• Adaptability and resilience, with the ability to work through periods of organisational change and ambiguity.

• A strong customer service focus and commitment to continuous improvement.

• Preferred

• A tertiary qualification.

• At least two years' experience working within an educational institution.

• Experience using Learning Management Systems LMS.

• Experience working with student management systems or database-driven software.

• Previous experience supporting teaching and course administration processes.

• Ngā āhuatanga kei a mātou What we offer

The University of Auckland is committed to providing an excellent working environment through:

• Flexible employment practices and a culture that supports work-life balance

• Career development programmes

• A competitive salary with five weeks’ annual leave

• 6.75% superannuation scheme

• For more information, please visit Staff Benefits.

• Equity

• The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz