Group Reservations Supervisor

Job title: Group Reservations Supervisor

Job Description

• Lead the day-to-day coordination of the Group Reservations function, ensuring a seamless experience for clients and guests.
• Manage accommodation-only group bookings of 10 rooms or more, from enquiry through to arrival.
• Prepare group quotations, contracts, rooming lists, payments and group movement information.
• Build and maintain strong relationships with clients, PCOs, travel partners and internal stakeholders.
• Support, coach and develop team members through ongoing training, guidance and performance feedback.
• Assist the Portfolio Reservations Manager with daily tasks and team supervision.
• Handle escalated guest and client enquiries professionally and efficiently.
• Monitor group inventory, forecasting and business trends to maximise hotel performance.
• Produce group reservation reports, forecasts and analysis to support business decisions.
• Work closely with Sales, Revenue, Front Office and other departments to ensure exceptional group delivery.
• Identify opportunities to improve processes, systems and team efficiency.
• Champion Accor standards, values and our Heartist culture in everything you do.

Qualifications

• Previous experience in a Reservations Supervisory role or similar leadership position within a hotel environment.

• Strong knowledge of group reservations and hotel operations.

• Experience using Opera PMS and Microsoft Office (preferred).

• Exceptional organisation skills with the ability to manage multiple priorities in a fast-paced environment.

• Proven ability to coach, mentor and motivate team members.

• Excellent communication, stakeholder management and relationship-building skills.

• A commercial mindset with strong attention to detail and problem-solving abilities.

• Ability to work independently while contributing positively to a collaborative team culture.

• Passion for delivering outstanding customer service and guest experiences.

• Additional Information

• Benefits and Perks

• At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Our hotel offers our team discounted meals, complimentary barista coffee, discounted car parking in the DFO centre, and easy access to public transport.

• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!

• Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Accor - Careers - Our Philosophy