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Group Operations Manager

Hato Hone St John
Gisborne, Gisborne Region, New Zealand Posted Oct 15, 2026
Full-timeOn-site

About this role

Group Operations Manager

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

Job Description

He aha te tūranga - About the role:

Are you passionate about our people and ready to make a positive difference as a leader in emergency ambulance services?

If the answer is yes, we’re seeking applications for a Group Operations Manager in Tairāwhiti. This role will look after part of Gisborne and stations along the East Coast through to Hicks Bay, building strong relationships with local teams, iwi and communities.

Outside of work, enjoy epic surf breaks, stunning coastal trails, award-winning vineyards and breweries, and the chance to be among the first in the world to see the sunrise, all in a region rich in culture, history and natural beauty.

This is a dynamic role focused on supporting our people to succeed and enjoy their work. It’s a great opportunity to make a meaningful difference while building your leadership and management experience.

Reporting to the Area Operations Manager, this role holds line management responsibility for paid frontline personnel along with non-watch aligned volunteers, casuals, and relief personnel and is responsible for enabling the efficient and effective provision of EAS within the district.

Group Operations Managers focus on:

  • Staff Management and Support
  • Incident Management
  • Clinical Response (first response and clinical backup are actively de-emphasized)

This is a permanent role, working 40 hours, Monday to Sunday with access to a response capable pool car during work hours.

Qualifications

Ko wai koe - About you:

  • The role requires demonstrated people leadership in a complex environment, ideally with an understanding of emergency services. Cultural competency, an understanding of tikanga Māori, and the ability to build trusted relationships with mana whenua are important to succeeding in this role

  • Additional Information

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