Group Manager - QuickBooks CX - Foundational Experiences
About this role
About the Role Group Manager will lead a team of CX professionals to transform customer journeys and end-to-end experiences in QuickBooks product offerings. You will collaborate with QBO product, design, and engineering teams to simplify experiences, build utilization, and demonstrate value for SMB customers. What You'll Do
- Assess AI experiences with a CX lens and develop strategies for customer confidence.
- Innovate and experiment to deliver end-to-end experiences for QuickBooks customers as they utilize our products.
- Establish launch frameworks that ensure seamless customer experiences and drive ROI.
- Continually optimize and adapt operations to maximize customer experience and program ROI.
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