About this role
About the Role Intuit is seeking a dynamic and strategic Group Manager to lead the High Value Partner (HVP) Accountant Support within the Accountant Customer Success organization. The role owns the end-to-end experience for our most strategic accounting partners — including High Value Partner (HVP) firms, Intuit Enterprise Suite (IES) customers, and partners in VAR, Revenue Share, and Wholesale programs — with a focus on driving emerging growth, accelerating IES adoption, and delivering highly consultative, relationship-based support as we evolve to an expertise-driven CS model. What You'll Do
- Lead a specialized, relationship-based unit dedicated to High Value Partner firms and IES customers, ensuring consultative and high-touch support experiences at every stage of the partner journey.
- Drive emerging growth within the HVP segment, partnering closely with sales, product, and revenue teams to accelerate IES adoption and value capture.
- Champion the voice of the high-value partner internally, translating partner feedback into actionable insights and product/experience improvements.
- Oversee the delivery of strategic partner programs (VAR, Revenue Share, Wholesale), ensuring seamless implementation and a premium support experience.
- Build and lead a high-performing team, fostering a culture of empathy, ownership, expertise, and continuous improvement.
- Establish and govern partner relationship health frameworks, ensuring accountability for engagement, retention, and successful IES implementation outcomes.
- Act as a senior escalation point for complex partner issues, driving rapid and transparent resolution.
- Collaborate cross-functionally with Product, Sales, Finance, and Operations to align the HVP support model with broader business priorities and partner needs.
- Partner with enablement and technology teams to deploy expert-only support models and AI-powered tools that enhance delivery quality and efficiency.
- Define and implement scalable solutions that evolve with the partner ecosystem and increasing complexity of IES deployments.
- Provide executive-level thought leadership for the HVP ecosystem and partner strategies. What We're Looking For
- Demonstrated experience leading partner/customer success initiatives at scale with a focus on enterprise, high-value accounts.
- Ability to drive cross-functional collaboration with Product, Sales, Finance, and Operations.
- Strong leadership and people management skills with a track record of building high-performing teams and a culture of empathy, ownership, and expertise.
- Excellent communication and executive presence, with the ability to translate partner feedback into product and experience improvements.
- Strategic thinker with a customer-centric mindset and a bias for action and continuous improvement.