About this role
Nigerian Jobs Alert
Excellent Jobs is a consulting and recruitment firm, dedicated to hiring and managing great talents for its clients.
We are recruiting to fill the position below:
Job Title: Group HR/Business Support Services Manager
Location: Yaba, Lagos
Employment Type: Full-time
Reports To: Group CEO/Managing Director.
Position Summary
- A seasoned HR and Business Support Services leader with 12 years of progressive experience in managing group-wide HR operations, organizational development, and support service functions across multiple business units. Skilled in aligning HR strategies with business goals, driving efficiency in corporate services, and fostering a high-performance culture that supports sustainable growth.
Key Responsibilities
- Develop and implement group-wide HR strategies, policies, and procedures in line with organizational objectives.
- Oversee talent acquisition, workforce planning, onboarding, and succession planning across all business units.
- Drive performance management frameworks, ensuring clear KPIs, appraisals, and development plans.
- Champion employee engagement, recognition, and retention initiatives.
- Lead organizational development projects, including change management, culture building, and leadership development.
- Manage compensation & benefits structures, ensuring internal equity and external competitiveness.
- Ensure compliance with labor laws, regulations, and industry standards across jurisdictions.
- Oversee administrative, facility management, and corporate support functions, ensuring smooth day-to-day operations.
- Lead procurement and vendor management processes to optimize costs and efficiency
- Manage travel, logistics, and corporate services support across business units.
- Develop and implement digital transformation initiatives within HR and support services for greater efficiency.
- Establish service-level agreements (SLAs) and key performance metrics for business support operations.
- Act as a strategic partner to senior management, advising on workforce strategy, organizational design, and people-related risks.
- Drive cross-functional collaboration between HR, Finance, IT, and Operations to support overall business performance.
- Mentor and develop HR and support services teams, building capability and leadership pipelines.
- Contribute to business continuity planning, risk management and crisis response frameworks.
- Any other tasks that will be given to you from time to time by the Group’s top management
Qualifications
- B.Sc in Human Resource Management, Business Administration, Industrial/Organizational Psychology or any related field. Masters Degree will be an added advantage.
- Minimum 12 years of consistent/progressive experience in a structured medium to large scale company with diverse businesses in Manufacturing, banking, real estate, Agro-business, Capital market, fintech etc.
- Must be between the Age ranges of 37-47years.
- Proficient in the use of Microsoft Packages e.g. Word, Excel, Sage or any other HR Software packages.
Key Achievements:
- Successfully led a group-wide HR transformation, introducing a competency-based framework that improved talent development and internal mobility.
- Reduced employee turnover by 20% through strategic engagement and retention programs.
- Implemented a digital HRIS platform that streamlined payroll, leave management, and performance reviews.
- Negotiated group-wide vendor contracts, achieving 15% cost savings in business support operations.
- Designed and launched leadership development initiatives, increasing internal promotions at management level by 30%.
Skills & Competencies:
- Strategic HR Management & Workforce Planning
- Talent Acquisition & Retention Strategies
- Organizational Development & Change Management
- Compensation & Benefits Structuring
- Employee Relations & Compliance
- Business Support Operations & Facilities Management
- Vendor & Procurement Management
- Digital HR Solutions & Process Automation Leadership, Coaching & Team Development