About this role

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Full-Time

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Permanent

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Sales

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FAENA __jobinformationwidget.freetext.

LocationText__

Faena New York, New York, United States

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ExternalReference__

REF122369U

Group and Events Services Coordinator

Region

Luxury & Lifestyle

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Company Description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Job Description

The Group and Events Services Coordinator supports the Sales and Events team by coordinating all administrative and operational aspects of group bookings and special events, ensuring that all details are communicated clearly to, and executed flawlessly by operational departments. This role plays a critical part in ensuring seamless communication between the sales team, operational departments, and clients. This role also steps in as a service support for the managers as needed.

The position requires exceptional organizational skills, attention to detail, and the ability to manage multiple projects simultaneously while maintaining the highest standards of luxury hospitality.

This full-time position has an hourly rate of $36.00 per hour.

DUTIES AND RESPONSIBILITIES

Support the Group Sales and Events team in coordinating all group bookings and event-related activities
Assist in managing event inquiries, preparing proposals, and maintaining communication with prospective and confirmed clients promptly and professionally
Assist and be present for Key Group Moments such as events, group arrivals and departures
Coordinate internal communication between Sales, Food & Beverage, Banquets, Front Office, Housekeeping, and other operational departments
Assist with the preparation and distribution of Banquet Event Orders (CEOs) and other event documentation, ensuring that operational teams receive accurate and clear event information in a timely manner.
Maintain detailed and accurate records of event specifications including timelines, room setups, catering requirements, audiovisual needs, and special guest requests.
Track event changes and ensure all departments are updated accordingly
Maintain records of group bookings and contracts
Assist with site visits, client meetings, and property tours
Prepare sales reports, group pick-up reports, and event summaries as required
Track group room blocks, cut-off dates, and reservation activity
Ensure all contracts, deposits, and required documentation are completed in accordance with hotel policies
Assist in preparing sales presentations, proposals, and promotional materials
Ensure promotional material inventory is stocked and accounted for
Maintain organized filing systems for all events and group sales documentation
Participate in internal planning meetings to review upcoming events and operational requirements
Support event execution by acting as a liaison between the client and operational teams
Monitor event timelines and ensure deliverables are completed on schedule
Assist in post-event follow-up including billing verification and client feedback
Serve as a point of contact for group clients and event planners regarding logistics and coordination
Communicate changes, updates, and special requests to the appropriate departments
Ensure all guest interactions reflect Faena’s luxury hospitality standards
Assist the sales team in maximizing revenue opportunities through upselling event services and enhancements
Track event revenue and support accurate forecasting
Monitor booking pace and assist with reporting on group and event performance
Support the Sales team in maintaining strong relationships with corporate clients, event planners, and repeat group business
Work with Front Office to align group arrival and departure details
Communicate guest preferences and VIP information to relevant departments
Maintain a clean and organized Sales Office

Qualifications

Minimum 2–3 years' experience in hospitality sales, events, or group coordination
Experience in luxury hotels, high-end event venues, or hospitality environments preferred
Strong organizational and administrative skills
Ability to manage multiple projects simultaneously in a fast-paced environment
Excellent written and verbal communication skills
Proficiency with sales and event management systems such as Delphi, Opera, or similar platforms
Proficiency in Microsoft Office including Excel, Word, and PowerPoint
Professional demeanor and strong attention to detail

SKILLS

Exceptional organizational ability
Strong attention to detail
Ability to manage multiple priorities
Professional communication and client service skills
Strong collaboration with cross-functional teams
Ability to remain calm and solution-oriented under pressure
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Endure various physical movements throughout the work areas
Ability to move safely in uneven terrain or in confined spaces
Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
Additional Information
All your information will be kept confidential according to EEO guidelines.
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
LEARN ABOUT US
Let your passion shine
We take pride
in promoting heartfelt hospitality with
a French Zest, valuing passion, excellence
and emotional intelligence. We pioneer
a committed and sustainable approach
to luxury, encouraging
openness and inclusivity. We value
new encounters with colleagues and
guests from all horizons with a goal
of creating a distinctive culture together.
JOIN US
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