Graduate Technical Support Engineer_Academy

Graduate Technical Support Engineer_Academy

As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

To be successful in this role you, must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.

Job Requirements

• 1-3 years of experience in UNIX, Windows, Virtualization Networking administration or technical support is required, experience on utilizing or developing AI powered applications or tools will be a plus
• Basic understanding of the protocols and applications: NFS, CIFS, SAN, RAID and TCPIP and Networking
• NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System EOS
• NetApp solutions developed around specific applications involving E-Series and/or FAS storage systems
• The usage of tools logs and support tools needed to analyze system issues such as perfstat packet traces ASUP logs etc
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
• Ability to follow standard engineering principles and practices
• Creative approach to problem solving
• Accept rotation shift or on-call standby during afterhours, or shift change based on requirement of the work.
• Fluent verbal and written in Bilingual language - Chinese + Japanese, Read/write in English

Education

• A Bachelor of Science Degree in Computer Science Electrical Engineering or related field or equivalent work experience

• At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

• NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

• Why You'll Thrive at NetApp

• At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

• NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

• Our culture

• We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

• If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

• Submitting an Application

• To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

• AI Disclosure

• For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

• Apply

• Related content

• Diversity, equity, inclusion, and belonging

• We are a collection of diverse people from around the world with our own individual stories. We share the drive to create innovative, world-class products. We're One NetApp, and we find strength in celebrating our individuality.

• Learn more

• NetApp Entry Level Careers Program

• The NetApp Entry Level Careers Program is designed to help you grow your career, sharpen your skills, and foster meaningful relationships. When you join the Program, you join a diverse, global community where innovative ideas flourish.

• Learn more

• Find your ideal job

• In a world consistently defined by new expectations, can you quickly adapt for the success of our customers? We reward innovation and problem-solving.

• Learn more

• Recruitment scam warning

• When conducting a job search, you’re bombarded with outreach. Here are tips to keep you safe from recruitment fraud.

• Stay protected from job fraud

• Stay in touch

• NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

• State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

• At NetApp, we are committed to fostering an inclusive and accessible workplace where individuals with disabilities can thrive. In alignment with our values, NetApp provides reasonable accommodations and adjustments where possible to qualified applicants and employees with disabilities, in accordance with employment rights and regulations relevant to their country of employment, to ensure equal access to employment opportunities and job performance.

• Applicants who would like to request an accommodation or adjustment are encouraged to Contact Us. Each request will be assessed on a case-by-case basis, in accordance with applicable laws and our commitment to equity and belonging within our culture, values and business practices. Requests will be handled confidentially and respectfully, and we will work collaboratively to identify effective solutions.

• For reasonable accommodations in Germany, click here.

• For reasonable accommodations in France, click here.

• For reasonable accommodations in The Netherlands, click here.

• Please note that we do not accept unsolicited resumes to the above email address.

• We care about your privacy and, therefore, ask that you read our Candidate Privacy Notice before you submit any personal information to us.

• NetApp does not carry out any solely automated decision making (i.e. the process of making a decision by automated means without any human involvement) in determining your suitability or eligibility for specific roles.

• However, the processing of your personal information is carried out with the aid of manual and automated tools. In particular, NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review