About this role
Industry / Sector: Luxury Retail & Customer Experience Location: Dubai, United Arab Emirates Experience: Entry level – recent graduates and final-year students Academic background: Psychology, Marketing, Management Employment type: Full-time Work arrangement: On-site, Dubai Salary: Negotiable, depending on experience
About the opportunity
Our client in the Luxury Retail & Customer Experience sector is searching for a Graduate Customer Experience & Research Analyst based in Dubai. The successful candidate will contribute to premium customer journeys, loyalty feedback and service recovery.
Role overview
Use customer feedback and research to identify service improvements and support better customer journeys.
Key responsibilities
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Design and administer supervised surveys and feedback collection.
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Consolidate qualitative and quantitative customer findings.
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Prepare customer journey maps and insight summaries.
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Track service indicators and support improvement initiatives.
Qualifications & skills
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Bachelor's degree in Psychology, Marketing, Business or related field.
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Strong research, listening and communication skills.
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Excel proficiency and basic data interpretation.
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Customer empathy and ability to present evidence-based recommendations.
Who can apply
Recent graduates or final-year students able to meet the role's start-date and employment requirements. Relevant internships, university projects and extracurricular experience are welcome. Applications from other relevant academic disciplines will also be considered.
What we offer
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Career development and professional growth opportunities within an established organisation in the sector.
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Exposure to a dynamic, international and multicultural work environment.