Graduate and Online Admission Counselor

About the Role McKendree University seeks a Graduate and Online Admission Counselor to recruit, enroll, advise, and support prospective and newly admitted graduate and online students. The counselor serves as the primary point of contact throughout the enrollment process and collaborates with academic departments, financial aid, and external partners to promote enrollment growth and student success. What You'll Do

• Recruit prospective graduate and online students via phone, email, virtual meetings, events, and other outreach strategies; manage assigned recruitment territories and programs to meet enrollment goals.
• Guide students through admission, enrollment, registration, and matriculation; represent the university at events and partnerships.
• Develop and maintain partnerships with community colleges, universities, employers, and organizations to support transfer pathways and articulation agreements.
• Collaborate with faculty and leadership to promote programs for graduate, online, adult learner, and transfer populations.
• Communicate admission requirements, program information, financial aid opportunities, and enrollment procedures clearly; maintain recruitment records in CRM and monitor progress through enrollment. Academic Advising & Student Support
• Provide academic advising and enrollment support for assigned graduate and online students.
• Assist with course selection, registration planning, degree requirements, and policy interpretation.
• Monitor progress and connect students with campus resources to support retention and success.
• Collaborate with faculty and program staff to promote student engagement and persistence.
• Help students navigate advising, registration, and enrollment processes. Operational Responsibilities
• Assist with recruitment events, orientation, and enrollment initiatives.
• Collaborate with departments to support a positive student experience throughout the enrollment lifecycle.
• Participate in planning, training, professional development, and special projects.
• Stay informed about programs, policies, and enrollment trends; perform other duties as assigned. What We're Looking For
• Bachelor’s degree required.
• Experience in higher education, admission, recruitment, advising, counseling, or student services preferred.
• Ability to work occasional evenings and weekends; willingness to travel for recruitment activities.
• Strong interpersonal, written, and verbal communication skills; ability to build relationships with diverse student populations.
• Strong organizational and time-management skills; ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of student development and customer service principles; ability to maintain confidentiality and exercise professional judgment.
• Proficiency with CRM systems, student information systems, Microsoft Office, and virtual communication platforms.
• Understanding of graduate, adult, transfer, and online student populations preferred. Nice to Have
• Master’s degree preferred.
• Experience with graduate, adult, transfer, or online student populations.
• Academic advising or student support experience preferred.
• Experience using CRM or SIS. Compensation & Benefits
• McKendree University offers a competitive benefits package to our full-time employees including health care, dental, vision, 403(b) deferred compensation retirement plans with matching contributions,