GPS Representative (Special Risk)

GPS Representative (Special Risk) - Omaha, NE

As a Group Premium Services (GPS) Representative, you will connect the dots between systems, processes, and people. You’ll play an important part in keeping our group billing and eligibility processes running smoothly — making sure our customers’ premium payments and member information are handled accurately and on time.

WHAT WE CAN OFFER YOU:

• Hourly Wage: $20.00 - $22.75 plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO

• Process group premium and eligibility transactions accurately and on schedule.
• Review billing statements, analyze payment data, and make sure everything aligns with contract requirements.
• Partner with policyholders, brokers, and internal teams to resolve questions and ensure accurate information.
• Research and resolve discrepancies that could impact claims or billing accuracy.
• Help identify and communicate process improvements or recurring issues to leadership.
• Support a positive customer experience through clear communication and dependable follow-through.

WHAT YOU’LL BRING:

• Strong customer service and communication skills — both written and verbal.

• A keen eye for accuracy, strong math skills, and the ability to analyze and solve problems.

• Proficiency in Microsoft Office tools (especially Excel) and comfort working with multiple systems.

• A focus on teamwork, accountability, and doing what’s right for the customer.

• Experience with group insurance billing, eligibility, or knowledge of policy provisions and regulations a plus.

• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.

• Able to work at our office located in Omaha, NE, in a hybrid environment.

• We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

• Stay Safe from Job Scams

• Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely!

• Hiring Policies and Legal Notices

• Important Information Before You Apply

• We’re thrilled you’re considering a career with Mutual of Omaha. Before starting your application, please ensure you’ve gathered the most recent — and accurate — information regarding your background.

• Inconsistencies or incomplete details may result in your application being declined. Providing thorough and truthful information is essential for a fair evaluation and supports our code of ethics and our corporate value of integrity.

• We take fraudulent activity seriously. By clicking Apply Now, you confirm your application and resume are accurate and up to date.

• Thank you for your attention to this step. We look forward to reviewing your application!