About this role
Governance Lead/Program Manager, ServiceNow Governance
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Lead the design, implementation, and continuous operation of the ServiceNow enterprise governance model across ITSM, ITAM, and platform domains.
This role ensures clear decision rights, accountability, and escalation paths, strong control environment and audit alignment and consistent application of enterprise standards, policies, and guardrails
The objective is to establish a disciplined, scalable governance operating model that enables effective prioritization, risk management, and executive decision-making.
Is this role right for you? In this role, you will:
- Own and operationalize the enterprise governance framework (Steering Committee, Product Council, Design Authorities)
- Define and enforce decision rights (who decides what), escalation pathways and governance cadences and artifacts
- Ensure all forums are outcome-driven, structured, and aligned to enterprise priorities
- Establish a single intake, triage, and prioritization mechanism across portfolios
- Ensure demand is aligned to enterprise strategy, balanced across regulatory, run, and transformation needs and drive transparent trade-off decisions (capacity, sequencing, funding)
- Define and enforce enterprise guardrails across ITSM processes (Incident, Change, Problem, Release) and CMDB / Asset / Data governance
- Ensure adherence to architecture standards, risk and compliance requirements and lifecycle policies (e.g., upgrades, deprecations)
- Monitor compliance and escalate breaches to appropriate forums
- Ensure governance model supports audit defensibility and regulatory compliance
- Embed controls to ensure traceability of decisions, evidence of approvals and oversight and consistent governance documentation
- Act as central coordination point across Audit, Risk, and Technology governance layers
- Drive alignment across CIOs and LOB technology teams, architecture, Security, and Risk and platform and delivery teams
- Eliminate fragmented decision-making by enabling on