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Governance Lead/Program Manager, ServiceNow Governance

Scotiabank

About this role

Governance Lead/Program Manager, ServiceNow Governance

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Lead the design, implementation, and continuous operation of the ServiceNow enterprise governance model across ITSM, ITAM, and platform domains.

This role ensures clear decision rights, accountability, and escalation paths, strong control environment and audit alignment and consistent application of enterprise standards, policies, and guardrails

The objective is to establish a disciplined, scalable governance operating model that enables effective prioritization, risk management, and executive decision-making.

Is this role right for you? In this role, you will:

  • Own and operationalize the enterprise governance framework (Steering Committee, Product Council, Design Authorities)

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