Governance & Knowledge Manager

Job Title: Governance & Knowledge Manager

Overview

The Governance & Knowledge Manager owns organizational governance, documentation standards, standard operating procedures, policies, and institutional knowledge management across the Division. This role serves as the architect of how the Division operates — ensuring critical processes, frameworks, and knowledge remain durable, accessible, and consistent as the organization scales beyond 1,000+ employees. The Governance & Knowledge Manager partners with Delivery Directors, Program Managers, IG corporate stakeholders, and PMO&O peers to ensure governance frameworks support operational excellence without creating administrative burden.

Responsibilities

• Governance Framework Management

• Develop and maintain Division-wide governance frameworks

• Establish governance cadence and review structures

• Ensure organizational standards are consistently applied

• Support compliance with internal and client governance requirements

• Standard Operating Procedure (SOP) Ownership

• Develop and maintain SOPs across delivery and enablement functions

• Manage SOP version control, approvals, and distribution

• Support implementation of new SOPs across delivery organizations

• Conduct periodic SOP reviews and updates

• Policy & Standards Administration

• Manage Division-level policy administration

• Coordinate with IG corporate functions on policy alignment

• Ensure employee awareness and acknowledgment of policy updates

• Support audit readiness and compliance reviews

• Knowledge Management

• Own the Division's knowledge repository strategy

• Govern SharePoint, Teams, and document management structures

• Manage lessons learned repositories and continuous improvement libraries

• Ensure critical knowledge is captured, preserved, and accessible

• Operational Playbooks

• Develop operational playbooks supporting Model T and SPS

• Maintain frameworks for mobilization, governance, and program execution

• Support PMO&O delivery enablement initiatives

• Contract & SOW Operationalization

• Support operationalization of MSOW and SSOW frameworks

• Develop operational exhibits, RACI matrices, scope documentation

• Translate contractual requirements into executable operational standards

Qualifications

• Required Qualifications

• 6–9+ years of experience in governance, knowledge management, process design, business operations, or operational excellence

• Strong understanding of governance frameworks, SOP development, and document control

• Experience managing SharePoint or enterprise knowledge management platforms

• Strong analytical and communication abilities

• Experience supporting large-scale operating organizations

• Preferred Qualifications

• Experience supporting managed services, manufacturing, or technical services organizations

• Familiarity with operational excellence methodologies (Lean Six Sigma, ITIL, ISO 9001)

• Familiarity with Insight Global operating model

• PMP, Six Sigma Blackbelt, or equivalent certifications

• Key Performance Indicators (KPIs)

• SOP coverage and currency

• Knowledge repository utilization

• Policy compliance rates

• Audit readiness scores

• Process documentation quality

• Continuous improvement initiative throughput

• Success Profile

The Governance & Knowledge Manager is successful when:

• The Division operates from a documented, durable operating system
• Critical knowledge is preserved beyond individual employees
• SOPs are current, accessible, and consistently applied
• Audit and compliance reviews are passed with minimal friction
• Operational consistency improves across delivery organizations
• New employees can quickly become operationally effective

Locations:

• Phoenix, Arizona

• Zip/Postal Code: 85016

• Position Type: Full-Time

• Req ID: 7694

• Remote: On-site