About this role
Job title: Google Chromebook Device Management Engineer (L3)
About the Role The Google Chromebook Device Management Engineer (L3) will act as the expert/specialist support layer for Chromebook device management in the Airbus Digital Workplace environment. The role is responsible for handling complex escalations, driving root-cause resolution, governing secure and compliant ChromeOS operations, and supporting lifecycle, policy, security, and service optimization activities for enterprise-managed Chromebook devices.
What You'll Do
- Provide L3 technical ownership for complex Chromebook / ChromeOS incidents, service requests, and problem records escalated from L1/L2 teams.
- Perform advanced troubleshooting for enrollment failures, policy conflicts, sign-in issues, certificate-related issues, Wi-Fi/VPN connectivity, browser/app restrictions, and device compliance gaps.
- Manage and optimize ChromeOS device policies through Google Admin Console, including user/device settings, organizational units, groups, app and extension controls, update policies, kiosk/shared device configurations, and security posture.
- Support device lifecycle management activities including provisioning, enrollment, deprovisioning, replacement readiness, and compliance validation.
- Ensure adherence to Airbus security, compliance, and operational standards for device management and endpoint governance.
- Lead problem management and root cause analysis (RCA) for recurring issues and drive permanent fixes and service improvement actions.
- Plan and implement standard changes / normal changes related to ChromeOS policies, device configuration, and platform enhancements in alignment with change governance.
- Maintain and improve knowledge articles, SOPs, troubleshooting guides, and technical documentation for Airbus support operations.
- Collaborate with cross-functional teams including endpoint engineering, security, network, identity, service desk, and platform teams to ensure end-to-end service availability.
- Monitor service performance, identify trends, support automation opportunities, and contribute to improved user experience and operational productivity.
- Support audits, compliance reviews, service reporting, and governance discussions as required by the Airbus account.
What We're Looking For
- 7+ years in End User Computing / UEM / Device Management with strong experience in ChromeOS or enterprise device management.
- Strong hands-on expertise in Google Admin Console, ChromeOS device policy management, enterprise enrollment, security configuration, troubleshooting, and integration awareness with Workspace ONE / endpoint management ecosystem.
- Strong knowledge of ChromeOS policy management, org units, groups, apps/extensions, browser controls, and shared/kiosk device configurations.
- Hands-on experience with ChromeOS security settings, privacy controls, Verified Access, certificate deployment, Wi-Fi and VPN configuration.
- Good stakeholder communication; Documentation mindset; Collaboration and teamwork; Results-oriented, proactive, and quality-focused.
- Preferred Certifications: Google Professional ChromeOS Administrator.
Nice to Have
- Google Professional ChromeOS Administrator.
Compensation & Benefits
- Not specified in posting.