About this role
Golf Shop Assistant
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
The Mercure Newcastle, George Washington Hotel Golf & Spa is an independently owned and operated property that has been part of the Accor network for over 15-years. Besides Golf, we have 125-guest-rooms, a destination restaurant and bar: Carter & Fitch Smokehouse Pizzeria, Montana Spa and Fitness has a fully equipped Life Fitness Gym, Swimming Pool, Spa Pool, Sauna, and Steam Room and our banqueting facilities are sufficient to seat over 400 diners at once.
The Golf Club consists of an 18-hole Championship Golf Course, Clubhouse and Golf Shop (former location of the Sunderland Masters), a 17-bay Driving Range powered by TopTracer with a food and beverage outlet: the Halfway House on the tenth tee,
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Job Description
We are looking for a confident, reliable and customer-focused Golf Shop Assistant to join our team at the George Washington Golf Club on a casual, seasonal basis throughout the golf season.
This is a varied role at the heart of our Golf operation. Working predominantly independently and often as the only member of the Golf team on duty, you will be responsible for welcoming our golfers, operating the Golf Shop, taking bookings and payments, serving food and drink from the Clubhouse Bar, and making sure every guest receives a warm, professional and memorable experience.
You will need to be comfortable working independently and making sensible decisions. While you will have support from the wider hotel team, the Golf Club Manager and Duty Manager when required, this is a role where we will trust you to take ownership of your shift, manage competing priorities and keep the operation running smoothly.
A strong commercial focus is essential. You will be expected to actively generate revenue through the Golf Shop and Clubhouse Bar, from promoting food and drink and additional golf products to identifying opportunities to increase spend during every golfer's visit. You will also play an important role in protecting our revenue by ensuring that golfers have paid for their round, challenging unauthorised use of the course and escalating any concerns appropriately.
Cash handling and financial accuracy are an important part of the role. You will operate our EPOS system, process cash and card payments, complete end-of-shift reconciliation and ensure that all takings balance accurately.
You will also be responsible for mai