GMET Membership and Admissions Sales Coordinator

GMET Membership and Admissions Sales Coordinator

The Guest and Member Experience

Experience

• Team Membership and Admissions Sales Coordinator will help to advance the Museum’s goals by developing and executing the sales and acquisition strategy for our Museum Membership program. The successful applicant will believe deeply in the Museum’s mission, be passionate about customer service, and be eager to achieve personal/departmental sales goals using their expert knowledge of our membership programs. Additional responsibilities include selling admission tickets, audio guides, communicating with members/guests about general NHMU happenings, training new staff, and monitoring Membership sales. They will collaborate closely with other members of the department and NHMU to advance department and Museums goals. Individual will also be cross trained as a GMET Shift Coordinator to help cover areas as needed.

Responsibilities

• The Guest and Member Experience

• Team Membership and Admission Sales Coordinator will be responsible for:

• Developing an expert level knowledge of NHMU’s membership programs and successfully communicating the value of Membership to Museum guests and members.

• Creating and executing the strategy to achieve onsite Membership sales goals developed by the GMET Manager

• Ensuring efficient and accurate transactions for each guest and providing details of upcoming programs, events, exhibits, and other promotions.

• Performing general cashiering duties such as facilitating ticket and audio guide transactions.

• Using already-developed tools to identify great candidates for NHMU membership, then helping interested guests become members, or renew their membership.

• Formulating and executing onsite stewardship strategies for Museum Members.

• Supporting the Membership program with membership fulfillment, data analysis, and more

• Ensuring confidential and accurate data handling of guest and member data.

• Supporting Members and guests via email and by phone.

• Supporting other NHMU departments by assisting guests who arrive at the Welcome Desk with tasks such as checking in/out for meetings, equipment rentals, facilitating guest pick up of packages, and helping contact the appropriate department depending on their needs.

• Filling in for the GMET Shift Coordinator as needed performing duties such as counting the safe, putting together the daily schedule, assisting other staff with guests, and offering customer service support where needed. Other duties as assigned.

• Minimum Qualifications

• Equivalency Statement: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

• Department may hire employee at one of the following job levels:

• Program Specialists, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

• Program Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

• Preferences

• Type Benefited Staff

• Special Instructions Summary

• Additional Information

• The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.