About this role
Global Work & Life Lead
R-177583 | Manila, Philippines
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You will lead the global Work & Life organization, delivering high-quality employee lifecycle services to more than 90,000 employees across our markets — and transforming how those services are delivered. With responsibility spanning the full employee journey, from onboarding and employee administration through key life and career moments to offboarding, you will shape how employees experience our People services at scale while driving a bold shift toward automation, AI-enabled service delivery and digital-first ways of working.
How you will contributeYou will lead the global Work & Life organization, delivering high quality employee lifecycle services to more than 90,000 employees across our markets and transforming how those services are delivered. With responsibility spanning the full employee journey, from onboarding and employee administration through key life and career moments to offboarding, you will shape how employees experience our People services at scale while driving greater automation, AI enabled service delivery and digital first ways of working.
You will set the direction for Work & Life and partner closely with People leadership, business stakeholders, People Services teams and other enabling functions to ensure services are simple, consistent, efficient and centered on the employee experience.
You will be part of a People Services organization that is investing significantly in AI, automation and digital transformation to fundamentally reshape how we serve our employees. You will play an important role in turning that ambition into practical improvements across the employee lifecycle, combining technology, process simplification and strong service delivery.
You will:• Lead and develop a global team responsible for Work & Life service delivery, creating a high performing and customer focused organization.• Own the global service strategy and operating model for Work & Life, balancing global standards with local business and regulatory requirements.• Drive continuous improvement and transformation across employee lifecycle processes by challenging complexity, leveraging AI and intelligent automation, including virtual agents, predictive workflows and self service, and identifying opportunities for simplification at scale.• Identify opportunities to improve how work is delivered through technology, automation and new ways of working while ensuring a strong employee experience.• Establish clear service performance measures and use data, insights and employee feedback to improve service quality, experience and operational effectiveness.• Lead service performance and business reviews with People leadership and key stakeholders, creating transparency and accountability around service delivery and improvement priorities.• Partner across People Services, People Experience, Technology and other functions to ensure processes, platforms and ways of working are connected across the employee journey.• Strengthen governance, controls and process ownership, ensuring global standards, local requir