About this role
Job title: Global Technical Operations Analyst (m/w/d)
About the Role
As Global Technical Operations Analyst (m/w/d), you are on the front lines of our security operations worldwide, ensuring our global sensors, data collection, and processing run flawlessly while collaborating with R&D to fix internal product issues. You will provide expert analysis and fault remediation for components deployed globally.
What You'll Do
- Analyze and remediate failures in Network Detection and Response components, endpoint security solutions, Cloud integrations, and Risk Scanner
- Collaborate closely with customers and internal teams
- Contribute to design and implementation of our security solution at customer sites and assist various teams with backend questions
- Triage customer inquiries, apply playbook-based solutions, document new issues, and drive resolution
- Demonstrate strong communication and interaction skills with diverse stakeholders
- Understand Arctic Wolf processes and systems to support customer support requests
What We're Looking For
- BS/HS in an IT discipline or Fachinformatiker with at least 3 years IT experience
- Solid networking fundamentals including DHCP, DNS, and VLANs
- Good knowledge of Windows and Linux operating systems and Active Directory
- German or English language skills at C1 level
- Nice-to-have: CCNA, Network+ or equivalent
- Experience working in a Network Operations Center
- Scripting knowledge: PowerShell, Bash or other scripting languages
Nice to Have
- Networking routing and switching knowledge
- Experience with virtualization (VMware or Hyper-V)
- Firewalls and IDS/IPS; knowledge of Linux, Windows, Mac environments
- Cloud technologies such as AWS, Azure; MCSE or AD MCP certifications; GPO, SCCM, Intune, or Jamf
- Security+ certification
Compensation & Benefits
- Attractive salary package including company shares; international, diverse and inclusive work environment
- Top location in Frankfurt with modern IT equipment
- Trust-based working hours and 30 vacation days
- Training, certifications, and opportunities for advancement
- Company pension plan and regular social events, Arctic Wolf parties