About this role
Job Purpose
We are seeking an experienced and proactive professional to lead our global Travel & Expense (T&E) operations and Corporate Card programs. This role will be responsible for the end-to-end oversight of travel and expense processes across the organization, from transaction processing and controls through reporting, governance, process improvement, and project delivery.
The successful candidate will act as the subject matter expert and process owner for T&E and corporate card administration, driving standardization, operational excellence, and user experience improvements across the group. This role will initially operate as an individual contributor with the opportunity to build and lead a small team or working group as the function matures.
About Group Finance
In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Stephen Lamb, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.
It’s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support.
Job Overview
Key Responsibilities
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Travel & Expense Process Ownership
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Own and oversee the end-to-end Travel & Expense process across the organization.
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Ensure timely and accurate processing of employee expense claims and travel-related transactions.
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Develop, maintain, and improve T&E policies, procedures, and controls.
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Monitor compliance with company policies and regulatory requirements.
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Act as the primary point of contact for T&E-related inquiries and escalations.
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Corporate Card Program Management
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Manage the company's corporate card portfolio across multiple card providers and programs.
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Serve as the administrator for all corporate card platforms and tools.
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Coordinate card issuance, cancellations, account maintenance, and user support.
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Partner with banking and card providers regarding operational and strategic matters.
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Monitor card utilization, compliance, and fraud prevention measures.
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Reporting & Analytics
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Develop and maintain management reporting and KPI dashboards.
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Analyze travel and expense data to identify trends, risks, and savings opportunities.
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Provide regular reporting to Finance leadership and key stakeholders.
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Maintain and enhance T&E and corporate card data repositories and databases.
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Process Improvement & Project Leadership
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Lead projects related to Travel & Expense transformation, automation, and system enhancements.
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Design and implement scalable and efficient T&E processes.
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Drive continuous improvement initiatives across the employee expense lifecycle.
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Partner with Finance, Procurement, HR, IT, and business stakeholders on cross-functional projects.
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Support implementation and optimization of T&E technologies and workflows.
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Governance & Stakeholder Management
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Establish governance frameworks and operational standards.
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Build strong relationships with business stakeholders, cardholders, finance teams, and external partners.
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Deliver training, communication, and user guidance materials.
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Chair or participate in governance forums and working groups.
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Team Leadership (Future Scope)
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Provide leadership and direction to a future team or virtual working group.
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Establish team objectives, performance measures, and development plans.
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Foster a culture of customer service, accountability, and continuous improvement.
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Skills & Experience
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Education in Finance, Accounting, Business Administration, or related field.
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Significant experience in Travel & Expense, Accounts Payable, Finance Operations,
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Experience managing corporate credit card programs (AMEX, HSBC, KB, Barclays, Citi etc)
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Proven project management and process improvement experience
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Strong analytical and reporting skills
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Experience working with ERP systems and T&E platforms
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Excellent stakeholder management and communication skills
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Ability to operate independently and drive change in a global environment
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Experience within multinational organizations
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Knowledge of travel management and expense technologies
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Lean, Six Sigma, PMP, or similar process improvement/project management qualification
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Experience building teams or leading cross-functional working groups
Life at RWS
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.