Global Quality Officer

Global Quality Officer

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Position:

This position is responsible for monitoring and reviewing quality control data from global laboratories, reporting on them and working with local QC and Laboratory managers to resolve findings. It plays a key role in ensuring that ALS continues to provide superior quality analytical services to our clients.

Specific Responsibilities:

• Perform vertical audits on analyses conducted at global laboratories to ensure compliance with standard operating procedures, including reporting findings.
• Monitor and report on global quality control performance indicators (KQIs).
• Organize, evaluate, and report on various round robin programs for Geochemistry.
• Collaborate with and assist regional quality and laboratory staff in identifying root causes and implementing corrective actions related to findings from vertical audits, round robins, and KQIs.
• Perform on-site quality audits at global locations in a Lead Auditor role, report on results, and assist with the timely resolution of findings.
• Resolve client quality inquiries, including conducting internal investigations and corresponding with clients.
• Maintain the Global Quality Helpdesk mailbox, providing assistance to regional laboratories on various topics or delegating inquiries to the appropriate parties.
• Provide training to regional QC groups on topics such as conducting vertical and global audits, as well as technical subjects.
• Assemble information for ALS-client meetings.
• Participate in and assemble information for appropriate peer groups.
• Administer quality documentation.
• Assemble information for Quality Alerts.
• Review method validations for acceptance.
• Use appropriate methods in accordance with established procedures and schedules while ensuring analytical quality.
• Observe established safety regulations and comply with all ALS health and safety policies and procedures.
• Perform other duties as assigned.

Required Knowledge, Skills & Abilities:

• Ability to work effectively with internal and external stakeholders.
• Excellent computer skills, including proficiency in MS Word, MS Excel, and PowerPoint.
• Critical thinking, strong problem-solving, and research skills.
• Excellent verbal and written communication skills.
• Strong clerical accuracy and attention to detail.
• Demonstrated judgment and creativity.
• Ability to effectively manage escalations and time-sensitive issues.
• Multilingualism is considered an asset.

Required Qualifications:

• Recognized B.Sc. or Technical Diploma
• loma in Chemistry or a related field.
• Minimum of one year of experience with modern analytical techniques and instrumentation (e.g., AAS, ICP, ICP-MS) and/or Fire Assay and Finish.

Physical Demands:

• Manual dexterity to perform repetitive tasks, such as keyboarding.
• Ability to sit at a desk and perform general office work, including periodic sedentary responsibilities.
• Ability to communicate via telephone and email without assistance.
• Ability and willingness to travel for business purposes as required by the role.

Benefits

• Include:

• An estimated hourly pay of $32.63 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.

• Structured wage increases.

• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)

• Additional vacation days for years of service

• Business support for education or training after 9 months with the company

• Working at ALS

• The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

• Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

• At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

• We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

• Everyone Matters

• ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

• Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.

• ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

• Eligibility

• To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.