Global HR Process Consultant

Job title: Global HR Process Consultant

About the Role The Global HR Process Consultant will shape and improve how HR services are delivered across the organisation. You will design scalable, compliant end-to-end employee experiences using ServiceNow and other HR technologies, driving standardisation and continuous improvement across global HR operations.

What You'll Do

• Design, document and continuously improve global HR processes, operating procedures, and employee journeys.
• Use ServiceNow to design and improve end-to-end employee experiences, ensuring processes are efficient, intuitive, and scalable.
• Lead process standardisation and optimisation projects across regions and teams.
• Develop and maintain SOPs, process maps, governance frameworks, and control documentation.
• Partner with HR, Risk, Compliance, and Technology teams to deliver process improvements, automation opportunities, and transformation plans.

What We're Looking For

• Experience in HR process design, optimisation, and governance within a complex global organisation.
• Hands-on experience utilising ServiceNow to support HR service delivery end-to-end employee experiences and workflows.
• Experience in HR operations, service delivery models, and process improvement methodologies.
• Experience operating within regulated environments, including compliance with SMCR, FCA, GDPR, or similar frameworks.
• Collaboration with stakeholders across HR, Technology, Risk, Compliance, and business teams.

Nice to Have

• Experience in process mapping, workflow design, journey mapping, and process documentation.
• Knowledge of Lean, Six Sigma, or other continuous improvement methodologies.
• Strong analytical and problem-solving skills, with the ability to identify opportunities for simplification and automation.

Compensation & Benefits

• Salary: Not disclosed.
• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and book.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.
• Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few.