Global Head of Quality Assurance - Director

Global Head of Quality Assurance - Director

Permanent Full time

London, England, United Kingdom

Reference AAA07308 Last update 21.10.2026

ABOUT THE JOB

Within Client Management Operations of BNP Paribas CIB, UK Due Diligence team objective is to onboard new clients and recertify existing clients, efficiently within the framework of the CIB KYC Policy.

The UK Due Diligence team is organized into towers aligned to the processes involved in the value chain.

• Due Diligence Officers conduct the operational processes behind the KYC generation and responsible for updating the systems & tools with corresponding client data and background checks
• Senior Due Diligence Officers (aka Senior KYC officer – Skyco) check the overall file as a first level of control, and coordinate with UK compliance and other CIB sites to facilitate escalations for higher risk situations. SkyCo also act as Investigators in order to analyze, perform additional screening and investigations where necessary and assist with CAC ( client acceptance committee) preparation where required.

Overseeing the UK Due Diligence team for quality purposes sits the OGQM ( Oversight, Governance and Quality Management) Team, who ensure a high level of quality is achieved in line with Compliance and regulatory expectations

As a member of the CEFS CLM Central Functions Management Team, you will lead the Global Quality Assurance (QA). You will be responsible for defining, implementing, and monitoring an efficient QA framework to ensure BNP Paribas CIB meets its AML/KYC regulatory obligations across multiple global locations and hubs.

KEY RESPONSIBILITIES

• Global Strategy:

• Develop and maintain QA methodologies for the CIB while adhering strictly to BNP Paribas Financial Security policies and LoD1 KYC SOPs.

• Partner with senior stakeholders to evolve QA methodologies by systematically incorporating insights from 1LoD QA, 2LoD thematic reviews, 3LoD IG internal audit findings, and emerging industry best practice standards.

• Quality Oversight:

• Oversee ex post sample based KYC quality assurance across three regions (EMEA, AMER, APAC) and manage the functional coordination of Due Diligence teams.

• Deploy a GCL aligned risk based sampling framework that dynamically calibrates sample sizes according to client risk rating, transaction volume, and jurisdiction specific risk indicators.

• Chair a cross regional review board that consolidates findings, drives coordinated remediation actions, and issues concrete recommendations to harmonise KYC procedures across all territories.

• UK Responsibility:

• Hold direct line management responsibility for UK Quality Assurance Team.

• Provide day to day line management for the UK QA team, handling performance coaching, talent development, and resource planning to sustain high quality output.

• Produce a UK specific QA dashboard that visualises KPI trends, isolates root cause issues, and feeds actionable insights into the global reporting suite.

• Governance & Reporting:

• Define and monitor KYC training and quality metrics (KPIs/KRIs) and provide actionable, risk centric insights to senior management.

• Build a comprehensive scorecard that links training completion, audit findings, and remediation timelines to senior level risk indicators, enabling early warning capabilities.

• Deliver concise monthly executive briefings that translate metric performance into strategic recommendations, escalation triggers, and forward looking risk mitigation plans.

• Strategic Reporting: Define and monitor KYC Quality Assurance metrics (KPIs/KRIs) to provide actionable, risk-centric insights. Deliver concise executive briefings that translate QA performance into strategic recommendations, escalation triggers, and proactive risk mitigation plans to be presented to key governance bodies such as Regional and Global KYC Committees.

• Stakeholder Engagement: Actively participate in governance forums with Operations (OPC) and Compliance to ensure alignment on control standards.

• Community Leadership: Lead and animate the QA Community to drive best practices and standardization across the organization.

• PROFILE & SKILLS

• Technical Expertise: Deep knowledge of CIB KYC policies, regulatory requirements (AML, Sanctions, ABC), and associated tools.

• Leadership: Proven experience managing high-performing teams in a global, remote, and matrix environment (overseeing ~50 staff).

• Interpersonal & Influence: Expert-level relationship management skills with a strong ability to influence stakeholders across all three lines of defense.

• Attributes: Exceptional rigor, professional authority, and the ability to drive a culture of high conduct and accountability.

• Education: Bachelor’s degree and/or relevant AML/KYC qualifications from recognized institutions.

• And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

• WHY JOIN BNP PARIBRAS?

• Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments, life assurance, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

• READY TO MAKE A DIFFERENCE?

• As the eurozone’s largest bank, we are committed to having a positive impact in the world.

• For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

• But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

• We believe in our people

• We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

• We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

• Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

• Recruitment Process

• We do not use artificial intelligence for CV screening; all applications are reviewed manually by our hiring team. The recruitment process may include video or in person interviews, and any relevant assessments deemed necessary.

• Equal Opportunities

• BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without discrimination.