About this role
Job title: Global Head of IAM Directory Services
About the Role
The Global Head of IAM Directory Services is accountable for the end-to-end ownership of Directory platforms and services across the enterprise. This role leads the global engineering and operational teams to design, build, modernize, and operate secure, scalable, and resilient Directory capabilities for our global multi-domain, multi-forest identity environment while supporting business strategy across all regions and channels.
What You'll Do
- Own the full lifecycle and service accountability for global Microsoft Active Directory, Entra ID, and Microsoft PKI platforms, including strategy alignment with architecture, design, build, modernization, production operations, and continuous improvement for the workforce.
- Be accountable for platform availability, resiliency, performance, security posture, and operational excellence of Microsoft Active Directory, Entra ID, and Microsoft PKI platforms.
- Ensure IAM Directory Services operate enterprise-grade platforms, meeting defined SLAs, SLOs, and regulatory obligations.
- Lead the end-to-end Directory Services Team function.
- Define and lead the design, delivery, security, and modernization of the Bank's AD, Entra ID, MSPKI, and supporting components such as AD/Entra backup and recovery tools.
- Drive adoption of modern engineering practices, including cloud-native architectures, automation, agentic AI, security-by-design, and resilience engineering.
- Own production operations and support for the Bank's AD, Entra ID, MSPKI, and supporting components such as AD/Entra backup platforms, including incident management, problem management, capacity planning, and operational readiness.
- Establish and enforce run-the-platform disciplines, ensuring stable operations, predictable change, and rapid recovery from incidents.
- Partner with SRE, infrastructure, and operations teams to mature monitoring, alerting, runbooks, and operational automation.
- Work in partnership with IAM Product and Architecture to ensure strategic alignment of Microsoft and neighboring directory services with workforce, security, and business requirements.
- Serve as a key leader for risk management, audit, and regulatory compliance.
What We're Looking For
- Experience leading IAM/Directory Services for large, enterprise-scale environments (on-premises AD, Entra ID, PKI) across multiple domains/forests.
- Strong leadership, collaboration with Security, Technology, Risk, and Business stakeholders, and ability to drive strategy to operations.
- Proficiency in cloud-native architectures, automation, and modern engineering practices; knowledge of security-by-design and resilience engineering.
- Ability to own production operations, incident response, capacity planning, and operational readiness at enterprise scale.
- Familiarity with regulatory obligations and risk/audit considerations relevant to directory services.