Global Emergency Solutions Specialist

Job title: Global Emergency Solutions Specialist

About the Role The Global Emergency Solutions Specialist oversees management and coordination of urgent cargo transportation, primarily airfreight, across a diverse range of commodities for JAS’ global verticals. The role ensures timely quotation, pickup, delivery, and exceptional customer satisfaction, leveraging deep knowledge of global logistics and airfreight operations in a fast-paced environment.

The position can be located in any EMEA country and focuses on NFO - Next Flight Out, OBC – On Board Courier, and SCH – Small Charter solutions.

What You'll Do

• Provide tailored transportation solutions based on customer requirements, ensuring seamless execution of time-critical airfreight shipments from initial booking to final delivery.
• Continuously track shipments, provide real-time updates, and take corrective actions to ensure safe, on-time delivery.
• Serve as primary point of contact for customers, and prepare/verify shipping documents including airway bills.
• Collaborate with country teams and branches in EU and overseas to align on timelines and client specifications.
• Manage quotations, pickups, deliveries, and integration with pre-carriage and on-forwarding tasks.
• Maintain compliance with airfreight operations and security programs.
• Work closely with internal teams to meet client expectations and company standards.

What We're Looking For

• Highly skilled in airfreight operations.
• Valid airworthiness certification in candidate's country or eligible to obtain one (e.g., ZÜP in Germany).
• Strong understanding of logistics, pricing structures and market dynamics.
• Excellent communication and writing skills; ability to interact positively with coworkers and clients.
• Able to resolve issues quickly and efficiently; self-motivated; initiative-driven; detail-oriented; multitask and meet deadlines.
• 2-shift-setup structured in early and late shifts (Mon-Sun) with compensation days in line with local labor law.
• English language proficiency (read, write, speak, analyze).
• IATA HazMat training will be required and training arranged if not certified.
• The role requires the ability to work in airfreight-secured environments and to meet aviation security program requirements.

Nice to Have

• Focus on NFO, OBC, and SCH solutions.
• Experience collaborating with EU and overseas branches across a regional network.