Global Digital Product Manager

Global Digital Product Manager

The Global Digital Product Manager is responsible for the execution on product strategy and roadmap for our Global Corporate website, and the Adobe

Experience

• Manager components that serve as the foundation for all Manulife Investment Management’s digital properties. The role will collaborate with business partners and internal and external design and development teams to implement and iterate these components, initiates and prioritizes projects that drive excellent customer experience and generate business value.

Responsibilities

• Lead the redesign of Manulife Investment Management’s global corporate website and continue to evolve it to have clear objectives and deliver value as part of the overall Manulife digital ecosystem
• Drive the strategy and execution of Manulife Investment Management’s Adobe

Experience

• Manager components to elevate the client experience and drive engagement with digital offerings
• Lead the strategy of global shared digital platforms, identify opportunities to leverage platforms across regions to improve digital experience and drive efficiency
• Clearly present product concepts, roadmaps, and delivery timelines to business stakeholders
• Manage product enhancements and new product launches from start to finish, working with cross-functional teams at every stage of product development
• Manage the program backlog and other means to achieve and maintain targeted business objectives
• Champion user-centric design, leveraging user feedback, competitive analysis, and technology trends to facilitate building advisor-centric products
• Work with stakeholders on responding to bugs and critical customer-facing issues
• Manage and update the team backlog with quality grooming
• Act as a Business Process owner within the Agile development process
• Work with internal teams on analysis and requirements, evaluate feasibility and technical alternatives, prioritize and deliver
• Translate customers’ operations and business drivers into product requirements
• Ensure value delivery and adopt strategies are in place
• Identify activities that will produce the most business value
• Overall experience of 6-8 years with 4+ years of web content management system experience
• Knowledge in AEM foundational concepts and latest AEM features
• Vendor relationship management

Qualifications

• Bachelor’s Degree
• 10+ years experience
• Working knowledge of financial services products, sales cycles, and market
• Ability to manage key performance indicators and leverage reporting data to provide insight and make strategic business recommendations
• Exceptional communication and presentation skills
• Ability to conduct user and design research or work closely with design researchers
• Ability to understand and navigate the challenges of a large organization while staying productive, creative, and engaged

What you’ll experience when you join:

• We’ll empower you to learn and grow the career you want

• We’ll recognize and support you in a flexible environment where well-being and inclusion are prioritized

• As part of our global team, we’ll support you in shaping the future you want to see

• If you are applying to this role in Massachusetts, the salary range is $128,550 to $222,820 USD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

• LI-Hybrid

• The role being advertised is an existing vacancy.

• About Manulife and John Hancock

• Manulife Financial Corporation is a leading international financial services provider. To learn more about us, visit the corporate site. Manulife is an Equal Opportunity Employer. We embrace diversity and foster an inclusive work environment that respects all cultures and individuals. We administer all practices without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

• It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner consistent with applicable laws and company policies. To request a reasonable accommodation in the application process, contact the HR department.

Salary and location:

• Location: Toronto, Ontario

• Working Arrangement: Hybrid

• Salary range is expected to be between CAD 92,900 and CAD 142,900. Employees may participate in incentive programs and earn incentive compensation tied to performance. The actual salary will vary depending on local market conditions and factors such as knowledge, skills, qualifications, experience, and education/training. For locations outside the primary location, please refer to the compensation details for your location.

• Manulife offers eligible employees a wide array of benefits, including health, dental, mental health, vision, disability, life and AD&D insurance coverage, adoption and wellness benefits, and employee/family assistance plans. We also offer retirement savings plans and educational resources. The company provides paid time off, holidays, and leaves of absence. For U.S. applicants, please refer to U.S.-specific paid time off provisions.

• We use data and analytics technologies, including artificial intelligence and automated processing tools, to analyze and process information provided during the application process. For more information, please refer to our personal information collection statement.