Global Client Services Lead
About this role
Global Client Services Lead
About the Job
Global Client Services Lead (11:30 AM - 8:00 PM) Kit Creek Road, Morrisville, North Carolina, United States Full Time
This role serves as the a key operational support resource for the Client Services department, providing daily oversight of Client Services performance, workflow management, service delivery, and operational execution. This role acts as a liaison between frontline staff and management, ensuring department goals, service standards, and key performance indicators are achieved. The role is also responsible for monitoring operational performance, supporting team development, managing escalations, coordinating resources, and driving continuous improvement initiatives.
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