Global Client Manager, Aid & Relief

Global Client Manager, Aid & Relief

We are now recruiting a Global Client Manager for our Aid & Relief business. If you are passionate about global logistics, strategic customer partnerships and creating resilient supply-chain solutions for humanitarian organisations, this opportunity could be for you.

We offer

You will join a global, diverse and performance-driven organisation where commercial thinking, collaboration and customer value are at the centre of how we work. In this role, you will have significant ownership of a portfolio of strategic Aid & Relief customers and prospects, supported by experienced colleagues across sales, product, solution design and operations.

• An opportunity to play a central role in expanding Maersk’s global Aid & Relief business.
• Ownership of strategic customer relationships, account plans and commercial growth priorities.
• Exposure to complex, international supply chains and end-to-end logistics solutions.
• The opportunity to shape Maersk’s Aid & Relief customer proposition and go-to-market approach.
• A collaborative environment where you can influence across functions and geographies.

The position is located in Aarhus or Copenhagen, Denmark.

Key responsibilities

• As Global Client Manager, Aid & Relief, you will be the overall commercial owner and senior relationship lead for selected global customers and strategic prospects. You will build long-term partnerships, develop new business and coordinate Maersk’s global account teams to deliver sustainable and profitable growth.

• Serve as global commercial owner for a portfolio of strategic Aid & Relief customers and prospects, with accountability for growth, profitability, customer satisfaction and retention.

• Develop and execute global account plans, stakeholder strategies and qualified opportunity pipelines aligned with customer priorities and Maersk’s Aid & Relief ambitions.

• Build trusted relationships with senior stakeholders across procurement, logistics, supply chain, programme management and leadership.

• Identify, qualify and convert new opportunities across Maersk’s end-to-end logistics portfolio through structured business development and consultative selling.

• Lead the commercial strategy for global tenders, contract negotiations and major customer opportunities, ensuring solutions are competitive, executable and commercially sustainable.

• Coordinate global account teams across sales, product, solution design, operations and local client management to ensure consistent engagement and execution.

• Translate complex humanitarian logistics requirements into integrated solutions across Ocean, Air, Landside, Warehousing, Customs, Project Logistics and Supply Chain Management.

• Drive implementation and account governance, including contract compliance, strategic business reviews, continuous improvement and escalation management.

• Manage commercial performance through disciplined pipeline management, forecasting, revenue growth and profit-margin optimisation.

• Contribute customer and market insights to Maersk’s global Aid & Relief strategy, value proposition and commercial capability development.

• Who we are looking for

• Our ideal candidate is commercially driven, customer-focused and comfortable taking ownership in a complex global environment. You combine strategic thinking with strong execution and can mobilise colleagues across a matrix organisation without relying on formal authority. You are structured, collaborative and calm under pressure, with a genuine interest in supporting humanitarian supply chains.

The strong candidate has:

• Proven experience in global account management, key client management, strategic sales or business development.

• Relevant experience from logistics, supply chain, freight forwarding, shipping or a related industry.

• Knowledge of Aid & Relief supply chains, humanitarian organisations, donor-funded programmes or public procurement is an advantage.

• Demonstrated ability to develop senior customer relationships and convert customer needs into measurable commercial value.

• Experience leading complex tenders, commercial negotiations and multi-country customer engagements.

• Strong commercial and financial acumen, including revenue, profitability, pricing and contractual considerations.

• Solid understanding of logistics products, international trade, cross-trade movements and Incoterms.

• Excellent stakeholder-management, communication, presentation and relationship-building skills.

• Ability to lead cross-functional teams and influence across organisational and geographical boundaries.

• Fluency in written and spoken English and willingness to travel internationally when required.

• About the professional level

• This is an individual-contributor role with emphasis on applying in-depth commercial, customer and industry knowledge. The role works independently within established practices and policies, seeking guidance on more complex or non-routine topics. It may include coaching less experienced colleagues, coordinating global account teams and overseeing commercial processes or programmes. Success requires a strong understanding of the wider business and the interdependencies between sales, product, operations, finance, legal, solution design and customer experience.

• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us.